Last Revision: 06 September 2015
In general, we allow you to use your hosting account to perform activities which are constituted as LEGAL by the laws of the Republic of Singapore (Singapore) unless stated otherwise.
SPAM (Sending Unsolicited Email), Phishing, and FraudYou may not perform any of these activities.
When OneHosting, or it's provider(s), receives any abuse, spam, phishing, fraud complaints, the standard procedure taken is:
An abuse ticket in the Client Area is opened, and it serves as notification that our abuse department has received reports of abuse originating from the server.
If a response has not been received to an abuse ticket within 7 days of being opened, the server is eligible for suspension and may be completely disabled until we receive a response. We reserve the right to assess a $30 fine at this time.
Habitual neglect of abuse occurring on a client's server may lead to service termination or longer-term port filters as some blacklistings can take several weeks to time out or be removed.
CopyrightsYou may not violate copyrights of any kind. We take violations of the Digital Millenium Copyright Act (DMCA) very seriously.
When we, or any of our upstream provider(s), receive any DMCA complaints, the standard procedure taken is:
A ticket in the Client Area is opened as a warning, providing 24 hours to resolve the situation.
After 24 hours with no client response, the server in question will be suspended, or the IP address null-routed.
After 7 days of being suspended and the issue not having been resolved, services on the server in question will be canceled and an Abuse Charge of $200 will be placed on the account. All client data will be destroyed immediately after the cancellation date.
Hosting Torrents & Torrent TrackersYou may not host any illegal torrent or torrent tracker in your hosting account. You are allowed to, however, host LEGAL torrents, such as CentOS, Ubuntu distributions.
Hosting Copyrighted Material Without Proper Author's PermissionYou may not host any copyrighted material unless you have obtained proper permission from the author.
Linking To Illegal MaterialPages in your site may not link to illegal material or pages with illegal material, even if it's allowed by the law of the country you reside in.
Using Nulled ScriptsYou may not use nulled scripts, under any circumstances, even if it's allowed by the law of the country you reside in.
Violates a script's licenseThis includes, but not limited to, removing a script's copyright without proper permission from the author.
PornographyYou may not host any material that can be categorized as pornography, including legal pornography.
IRC UsageIRC usage shall be allowed, unless it causes interruptions to other users on our network.
Minecraft / Game ServersMinecraft, or any other game servers are ALLOWED subject to the monitoring of usage. Should we deem that the usage for your particular account is too high, we reserve the right to request you to terminate the service.
Bandwidth OveragesThe server which has exceeded the bandwidth limit will automatically be suspended.
IP AddressesEvery server starts with a minimum of 1 IP address, with the exception of game servers.
A short breakdown of the strictly prohibited uses of our services:
- Hosting Al-Qaeda's site
- Sending/conducting any form of spam, phishing and/or fraud
- Violating Intellectual Property laws
- Open Proxies
- Any form of virtual currency (e.g. Bitcoin, *coin) mining
- Booter/Stresser websites
- TOR exit nodes
- IRC Servers
Common uses that have been questioned that are allowed, subject to terms that have been outlined above:
- Private Proxies.
- Web Servers.
- Game Servers.
- Anything that isn't deemed illegal, basically.
Billing PoliciesThis section outlines the billing policies we employ.
- On the first (1st) day past the due date of an invoice, the client shall receive a notice of non-payment, and is reminded to pay the invoice.
- On the third (3rd) day past the due date of an invoice, all services (regardless of payment) will be suspended, and an administrative 'late fee' of S$5 or 10%, whichever is greater, of the total overdue will be applied to the invoice.
- On the fifth (5th) day past the due date of an invoice, the client will receive the last payment notification for their services, and services will remain suspended. Past this point, a 24-hour window is allowed for the client to make payments.
- On the tenth (10th) day past the due date of an invoice, all services listed within the client's account is automatically terminated, and the invoice will be adjusted to reflect the start of the billing period to the date of termination. At this point, files are no longer retrievable from the service that has been rendered.
- A blacklist is placed on the account, and the client will no longer be able to sign up for new services without first paying for the past due invoices.